ServiceNow Configuration Management Database (CMDB)

What is the Configuration Management Database (CMDB)?

The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. This information includes the service name and description, assignment groups, change management approvers and service roles as well as other information directly related to the service support.

Why do I need to establish my service in the CMDB?

Technical services must be established in the CMDB so clients can get help and support staff can manage Incidents and Change requests.

How do I establish and maintain my service in the ServiceNow CMDB?

  • Submit a ServiceNow request to add your service to the CMDB well in advance of the service launch.
  • Ensure the freshness of your data in the CMDB by updating as needed when staff leave or change their role.
I want to: Here’s how: When: Who is responsible?
Establish my service in the CMDB Add a Configuration Item (CI) to the ServiceNow CMDB by submitting a Help request. For help creating a CI, review "Creating a Configuration Item." Submit the request as soon as you get permission for service development Service or project manager
Update the service CMDB record Modify a service in the ServiceNow CMDB record by submitting a Help request. Staffing changes, data is outdated or incomplete Service Manager

Learn more about the CMDB:

Last modified January 10, 2022

Source: uit.stanford.edu

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